Job Description

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Yamaha employees are committed to helping everyone progress, express and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey. As the world's largest musical instrument manufacturer, we are known for our quality, customer service and innovation.

The Chargeback Coordinator I responsibilities will include dispute, research, and validate chargebacks, process claims reconcile chargeback deductions, process refund checks and special projects as assigned.

Purpose of Role

Customer Financial Services minimizes credit risk and maximize cash flow.

Key Accountabilities Include

• Drive chargeback reduction
• Support dispute resolution
• Contribute to positive dealer and sales relationships
• Support achievement of department goals and KPIs

Primary Responsibilities Include

• Dispute, research, and validate chargebacks
• Process claims and reconcile chargeback deductions
• Process refund checks
• Investigations; including gathering information from vendor portals
• Produce reports

Core Functional Competencies

• Data Analytics: Uses external data to inform financial strategy and activities
• Data Processing: Collect and manipulate data to produce information
• Process Improvement: Use a systematic approach to close process or system performance gaps through streamlining and cycle time reduction.
• Reporting: Generate appropriate reports to meet information requests and/or needs.
• Risk Management - Credit/Finance: Ability to assess the likelihood of an adverse event effecting the financial health of YCA and minimizing potential impacts.
• Relationship Building and Management (CFS): Quickly connect with sales and marketing partners and maintain relationships.

Core Behavioral Competencies

• Yamaha Way (will, integrity, initiative, challenge, commitment)
• Customer Focus
• Values Differences
• Action Oriented
• Communicates Effectively
• Self-Aware
• Resilience

Qualifications Ideal

• Experience with Microsoft Office
• Demonstrated success with organizing and managing multiple tasks

Preferred

• High school diploma or GED
• Experience with account reconciliation

Here's What We'll Bring

• Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
• Performance based bonus program
• Robust employee wellness programs including free music lessons
• Generous Wellness reimbursement program
• Tobacco cessation reward program
• Private concerts from award winning artists
• Discounted hotel, travel, entertainment, and other attractions
• Employee product purchase program
• Flexible work options (including hybrid and 9/80 schedule)
• Casual dress
• Vacation, sick-time and personal floating holidays
Monthly events, for example
• - Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
• Inclusive and passionate culture
• We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha

Compensation

• Up to $25.00 per hour
• The posted compensation is the base pay. This is the hiring range and does not include bonus potential or the value of benefits. The hiring range does not reflect total earning potential over time.
• Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.

If this role is ‘music to your ears', please apply!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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