Job Description

Job Description

Join Chase’s Card and Connected Commerce Content team and help bring cardmember benefits to life through storytelling that is clear, accurate and aligned with business objectives. You will help turn complex benefits into content customers can understand and act on.

As a Copy Editor Card Benefits Editorial in Card and Connected Commerce Content, you collaborate with writers, producers, project managers and business stakeholders to deliver benefits content across Chase’s credit card portfolio. You ensure content is accurate, consistent and easy to understand while supporting review workflows and quality standards. You apply strong editorial judgment to improve readability and reduce customer confusion.

Job responsibilities

• Copy edit content across Chase’s credit card portfolio and related Card and Chase Travel digital experiences, including marketing newsletters, partner emails, articles and microsites.
• Collaborate with writers, editors, project managers, designers, producers and business stakeholders to deliver high-quality work on schedule.
• Ensure content is clear, concise and aligned with brand messaging and applicable card-level voice guidelines.
• Maintain high editorial standards, including grammar, punctuation, usage, tone and readability.
• Apply style guides and quality-control processes, identifying inconsistencies and recommending improvements.
• Fact-check key details (e.g., benefit descriptions, terms and required disclosures) and identify potential inaccuracies, ambiguities or areas of customer confusion.
• Support content review and approval process by incorporating feedback accurately and tracking changes across versions.
• Stay current on trends and best practices in consumer finance, travel and dining content.

Required qualifications, capabilities, and skills

• Bachelor’s degree (BA/BS).
• 3+ years of copy editing experience.
• Exceptional attention to detail and strong command of grammar, punctuation, usage and plain-language writing principles.
• Demonstrated ability to edit for clarity, customer comprehension, tone and brand consistency—without losing the writer’s intent or the business message.
• Strong written and verbal communication skills, including the ability to provide clear, constructive feedback.
• Highly organized with the ability to manage multiple high-volume projects and tight deadlines independently.
• Comfortable working in a cross-functional environment and coordinating edits across multiple stakeholders and review rounds.

Preferred qualifications, capabilities, and skills

• Copy editing experience within a regulated or compliance-sensitive environment with structured review and approval processes.
• Familiarity with AP Style guidelines.
• Experience copy editing travel, lifestyle or personal finance content.
• Familiarity copy editing email marketing and digital content (including subject lines, preheaders and scannable on-page copy).
• Portfolio or examples demonstrating copy editing/proofreading work (before/after samples or annotated edits preferred).

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

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