Role: Desktop Admin
Location: Olathe, KS
FTE Only
Must Have Technical/Functional Skills
* 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.
* Experience in Install/upgrade of windows 11 on Laptops and Desktops.
* Experience in resolving user issues related to OS and laptop/desktop hardware issues.
* Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing process.
* Experience in diagnosing and troubleshooting users issues, including account setup, network configuration, software/application issues.
* Experience in performing OS installations, upgrades, patching, and driver updates.
* Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
* Experience in installation and configuration of hardware and software/applications.
* Experience is using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.
* Experience with remote support tools like Bomgar, LogMeIn, MS Teams etc to troubleshoot and resolve user issues.
* Coordinate with vendors for any hardware repairs and warranty services/issues.
* Familiarity with endpoint security tools-anti-virus, device encryption, Trend micro
* Work closely with other functional teams for escalated issues.
* Ensure SLA compliance for tickets, escalations, and service requests.
* Excellent communication and interpersonal skills.
* Ability to work well both independently and as part of a team.
* Customer-focused attitude and a desire to deliver high-quality support.
Roles & Responsibilities
Technical Skills:
Strong experience in:
o Windows 10 / Windows 11 administration
o Microsoft Office / Microsoft 365
o Active Directory / Azure AD
o Endpoint management tools (SCCM / Intune)
o Basic networking (TCP/IP, DNS, DHCP)
Experience working with ITSM tools (ServiceNow, Remedy, Jira, etc.).
Generic Managerial Skills, If any
Should be able to lead and drive the project on his own.
...The University of Alabama at Birmingham (UAB), Huntsville Medical Campus-Research, is seeking a Clinical Research Coordinator I. The Clinical Research Coordinator I supports a mental health clinical trials clinic. This position will be involved in clinical research...
...Job Overview TLC Nursing Associates, Inc. is seeking an experienced Registered Nurse (RN) Long-Term Care (LTC) for travel assignments . This role involves providing... ... vital signs, conditions, and overall well-being . Collaborate with physicians, therapists...
We have a current opening for an HR Coordinator and are actively reviewing applications. This position provides operational and employee support across a broad range of HR functions. Serving as a key link between daily HR activities and strategic business objectives...
...Job Description As a Domino's Manager you'll get to flex your creative muscles, thinking up new ways to drive Domino's fun culture. Sell more pizza, have more fun. It's as simple as that. You'll have the chance to progress far quicker here. If you like the thought...
...MANUFACTURING OPERATOR -INJECTION MOLDING - 3rd Shift Plastic Design International is a family-owned & operated manufacturing company celebrating our 45th year in business. We are looking for a Plastic Injection Molding Operator for 3rd Shift . If you have a positive...