Position: Front Desk Agent Reports To: Front Office Leadership / Assistant General Manager / General Manager Position Summary: The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner. Pay Range: [Enter hourly or salary range] based on experience and qualifications Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information. * Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members. * Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts. * Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges. * Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary. * Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy. * Assist with hotel shuttle or transportation services, ensuring timely and courteous service. * Assist guests with luggage upon arrival and departure. * Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests. * Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. * Be aware of and prepare for incoming VIP guests. * Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager. * Exhibit a positive and cooperative attitude as part of the team. * Communicate effectively with coworkers and contribute to a supportive work environment. * Handle and account for keys properly. * Understand and adhere to emergency procedures and security policies. * Ensure the confidentiality and protection of guest room numbers. * Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue. * Must maintain a neat, clean, and well-groomed appearance in accordance with company standards Qualifications: Education: High School diploma or equivalent. Experience: Prior experience in a customer service role preferred. * Strong verbal and written communication skills. * Basic computer skills. * Knowledge of the hotel, its services, and the surrounding area. * Ability to stand for extended periods, up to 8 hours. * Ability to lift up to 15 lbs on occasion. * Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs. Taking Care of You – Our Benefits At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones: Health & Wellness
...after 40 hours Part-time and full-time positions available Day or evening shifts available Paid weekly No college degree required Employee discounts Subject to raises and promotions within the company Work at a variety of stations: dough making...
...Summit Property Management is hiring Make Ready Technicians for positions in Fort Worth. Apply Today! Summit Property Management est... ...Responsibilities:(included, but are not limited to) Prepare vacant apartments for move in Sweeps sidewalks and keeps them clean and clear...
...Job Summary: Parentfile is seeking an entrepreneurial digital marketer to join our founding team. We are a mission-driven startup that... ...organizational skills and be an efficient self- starter in working remotely. Compensation: $70K - $90K annual base salary DOE, for...
...wellbeing every day, as well as an infinite supply of Liquid I.V. for extraordinary hydration.About the role:The Executive Creative Director is responsible for defining and scaling Liquid I.V.s creative vision, brand identity and creative operating model. This...
Class A CDL A Flatbed Owner Operator Truck Drivers- Consistent Round Trip Loads JobCDL A Flatbed Owner Operators- Consistent Round Trip Loads- Primary delivery areas to Midwest, East Coast and Southern regions, (No NYC)- Avgs $1.80/ mile, ROUND TRIP ALL MILES, after...