IT Technician Job at TRS Staffing Solutions, Anderson, SC

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  • TRS Staffing Solutions
  • Anderson, SC

Job Description

Job Title: IT Support Technician

Location: Anderson, SC 29625

Shift: days Mon-Fri 7:30a-4:30p with OT as needed

Salary: $70-75k

Reports to: IT Manager

Status of Hire: full-time, direct hire

Industry: automotive manufacturing



Responsibilities:
Manage hardware and software incidents and requests from end users
Able to address level 1 (call management) level 2 (resolution with procedure) or level 3 (depending on skills) help desk tickets and work off a ticketing system
Setup of new user workstations, perform hardware and software updates, upgrades, and renew PCs
Incident and request management
  • Collect end users incidents and requests
  • Solve issues and answer requests
  • Manage Level 1 support (solve issues using experience, procedures and trainings)
  • Manage Level 2 support (problems not documented) and document solutions
  • Reassign to the right person if necessary
  • Answer user questions
  • Deploy best practices
  • Report on monthly basis
Hardware inventory management
  • Keep accurate inventory of IT assets (office, production hardware)
  • Plan renewal of hardware & replace obsolete equipment
  • Reconfigure hardware equipment depending on users' needs
Communication to users
  • Communicate to the users the IT assets' rules of use and the local IT organization to support the assets
  • Participate to awareness sessions with users (information security, IT tips...)


Requirements:
2 years' experience as an IT Support Technician in a production environment providing hardware and software support, maintenance
Associates degree in Information Technology, Networking, or similar specialty preferred

Job Tags

Full time, Work at office, Local area, Shift work

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