Job Description

Role: Salesforce Business Analyst : FSC Mandate

Location: Washington DC

Position Duration: Long Term Contract

Job Description

• The Salesforce Business Analyst is responsible for driving end-to-end business analysis across Salesforce implementation workstreams within the Phoenix project.
• The role bridges business needs and technology solutions-translating functional requirements into well-defined user stories, solution specifications, and acceptance criteria aligned with Salesforce platform capabilities.

Essential Job Functions

Backlog Management & Refinement

• Collaborate with Product Owners to define and maintain prioritized product backlogs.
• Lead backlog refinement sessions, ensuring stories are well-defined, estimated, and ready for delivery.
• Ensure alignment between business priorities and technical feasibility across Salesforce workstreams.

Solution Design Support

• Work closely with Solution Architects and Technical Teams to translate business requirements into solution designs.
• Support decision-making on configuration vs. customization, ensuring optimal use of Salesforce out-of-the-box capabilities.
• Validate that proposed solutions meet business requirements and comply with enterprise standards.
• Ensure continuous alignment between business expectations and delivery outcomes.

Stakeholder Management & Communication

• Act as the primary liaison between business stakeholders and delivery teams.
• Facilitate workshops, requirement sessions, and solution walkthroughs.
• Ensure clear communication of scope, requirements, and impacts of changes across stakeholders.

Required Qualifications & Experience

• Proven experience as a Business Analyst on Salesforce implementation.
• Strong understanding of Salesforce platform capabilities (Financial Services Cloud preferred).
• Experience working in Agile/SAFe delivery environments.
• Strong skills in requirements analysis, stakeholder engagement, and documentation.
• Experience with tools such as Azure DevOps, Jira, or similar backlog management systems.

Engagement Model Expectations

• Work closely with IFC Product Owners, Architects, and implementation partners.
• Support delivery across Salesforce workstreams and Phoenix pillars (Relationship Management, External Portal, Project Processing).
• Enable alignment between business requirements and system design across releases.
• Contribute to continuous improvement of business analysis practices within the program.

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