Responsibilities
·Effectively supervises team associates, ensuring that productivity and quality standards, attendance policies, corporate training and performance management timelines are being maintained.
·Facilitates the required research to resolve internal and external customer issues and problems that are deemed sensitive.
·Proactively schedules associates to achieve daily work processing time frames and priorities, tracks problem trends and issues and facilitates solution resolution as required.
·Oversees the timely and accurate completion of all member reconciliation activities, ensuring that all new and ongoing member enrollment is completed according to the customer requirements, departmental and corporate objectives.
·Maintains and executes daily enrollment task lists, including all SOC 1 and MAR requirements, fallout and error reports, etc.
·Ensures all workable inventory is being addressed on a daily basis, and all controls are being maintained.
·Maintains visibility to the team in the work area.
·Identifies processing activities requiring special approvals and handles accordingly.
·Develops and proposes effective contingency plans for meeting variable volumes.
·Unit achievement of established performance objectives and assists peers with support as needed.
·Coordinates with Quality Assurance team to identify repetitive and/or significant errors, developing corrective action plans for improvement realization.
·Must be able to work required overtime as dictated by business needs.
·Performs other duties as assigned.
Education
·High School Diploma or College Degree preferred
Experience
·Minimum 6 years of experience in the health insurance industry, preferably enrollment.
·Demonstrated experience dealing effectively with others and being a team player.
·Demonstrated leadership, organizational, and written communication skills
Knowledge, Skills, Abilities
·Familiarity with data processing and the ability to work with documented policies and procedures.
·ECS, One Hub, FOS, Health Rules/CFI and CSF, Advantasure, mPulse/H3O, Excel, Word, SharePoint, Avaya or a system that logs productivity.
IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
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