Job Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing and BPO firm, specializing in connecting top-tier talent with world-class organizations across Europe. We are dedicated to facilitating career growth through our exclusive partnerships, ensuring that every candidate finds their ideal role within the thriving global retail sector.

Key Responsibilities

• Deliver premium customer support to users of Europe’s leading online fashion retailer.
• Manage order inquiries, returns, and delivery tracking within the fast-paced retail landscape.
• Assist customers with digital account management and loyalty program questions.
• Maintain high satisfaction levels by resolving concerns related to both online shopping and physical retail store touchpoints.
• Provide expert guidance on product information, sizing, and seasonal fashion collections.
• Collaborate with internal teams to ensure seamless service across all customer communication channels.
• Ensure compliance with company quality standards in all interactions.

Requirements

• Native or fluent Swedish (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition to one of our available Swedish-speaking jobs.
• Strong interest in the retail (online & offline) industry and fashion trends.
• Exceptional communication skills and a customer-centric mindset.
• Previous experience in retail or customer service is considered a strong asset.
• A proactive attitude and the ability to thrive in an international team environment.

Benefits

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Fully Paid Training programs to ensure your success in the retail industry.
• Comprehensive Private Health Insurance.
• Professional development opportunities and a dynamic work culture.

Life in Greece

Embarking on your career journey with one of our Swedish-speaking jobs means experiencing the unparalleled lifestyle of Greece. With its legendary history, stunning islands, and beautiful Mediterranean climate, Greece offers a unique blend of professional challenge and relaxation. You will be joining an active international community where the vibrant culture of Greece provides the perfect backdrop for your new adventure.

Beyond the workplace, you will enjoy a high quality of life that is synonymous with living in Greece. From the Mediterranean diet and world-famous cuisine to the warm hospitality of the locals, relocating here is an experience that changes your perspective. As you settle into your Swedish Speaking Zalando Customer Expert position in Greece, you will discover that life here is truly rewarding, making Greece one of the most sought-after destinations for international professionals.

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