Job Description

Technical Support
Onsite- Vienna, VA

Responsibilities

• Produce and deliver high volume scheduled and on demand print projects
• Receive print production work orders, analyzing size, complexity, and finishing requirements, prioritizing to ensure orders are completed in a time efficient manner and deadlines are met
• Consult with leadership daily on production schedules and make necessary adjustments to ensure project deadlines are met
• Electronically access and run print ready files, utilizing most appropriate materials and processing equipment for production
• Provide print layout support by utilizing applicable print imposition technology programs to arrange print layouts that best optimize print production efficiencies and resources; utilize established processes to determine and operate appropriate equipment to produce digital or hard proofs for client approval prior to final production
• Ensure quality standards are met during all stages of work in process, ensuring accuracy, production schedules and cost efficiencies are met; escalate issues as needed
• Identify errors and problems and take appropriate corrective action; escalate recurring workflow or operational issues to management
• Validate packaging of finished projects for shipping, inspecting packaging and ensuring the completion and accuracy of all supporting documentation
• Develop and maintain a working knowledge of applicable printing and bindery services through conferences, seminars and continued education
• Maintain Print Operations printer/bindery equipment and supplies; perform scheduled daily, weekly and monthly routine maintenance
• Provide and maintain a clean, efficient and safe working environment at all times
• Diagnose and troubleshoot equipment problems; complete minor repairs if appropriate, consult with leadership when equipment service calls are needed
• Complete weekly inventories using word processing, spreadsheet software and consult with leadership to ensure essential materials and supplies are readily available for print production and equipment maintenance
• Log and report meter readings daily when assigned
• Serve as mentor/trainer and provide guidance and assistance to team members; serve as technical resource to team to ensure the proper processing and set-up of bindery assignments
• Operate material handling equipment and other non-bindery equipment needed for supporting tasks within Print Operations
• Monitor recurring workflow or operational issues and escalate to management
• Responsible for powering down equipment daily and ensure all tools are put away at the end of each work shift
• Perform other related duties as assigned

Requirements

• Experience operating and maintaining various bindery equipment
• Working knowledge of printing related bindery functions
• Ability to interpret printing specifications and implement verbal directions
• Effective interpersonal, verbal and written communication skills
• Effective organizational, planning and time management skills
• Ability to work independently, handle multiple tasks, and set priorities
• Ability to work independently and in a team environment
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill interpreting and applying oral and written instructions
• Ability to measure up proof sheets to verify trim and fold margins
• Effective skill with Adobe Acrobat , Microsoft Suite, and associated programs
• Ability to merge color copies or tabs into text copies using special equipment functions

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Job Tags

Contract work, Local area, Shift work

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